Basic Telephoning

From the contents

• How to give and take messages.
• How to communicate effectively in written form.
• How to make and confirm arrangements.
• How to deal with inquiries.
• How to handle difficult customers.
• How to create a good impression.
• How to receive visitors.

This module can be booked as part of individual training, company training or in small groups on request. We will be happy to advise you, please contact us by e-Mail or at +43 (1) 512 22 25.